Yes, we offer a 30-day return policy. This means you can return your order within 30 days of receiving it, as long as the item is unused and in its original packaging. Please contact us at info@evelynroweofficial.com to request a return.

All orders are processed within 1 to 2 business days (except on weekends and holidays) after you receive your order confirmation by email.

Once your order has been shipped, you will receive a tracking code. With this code, you can check the status of your order through the “Track Order” page in the main menu of our website.

We send the order confirmation within 1 to 2 business days (except on weekends and holidays) after you place your order.

After that, we do our best to ensure your package is delivered as quickly as possible.

📦 In the USA, packages are shipped with a tracking number via UPS.

1. Take photos of the damage: Take clear photos of the package and the product itself so we can properly assess the damage.
2. Contact our customer service as soon as possible: Send an email to info@evelynroweofficial.com or use our contact form on the website. Include the photos and your order number to speed up the process.
3. Provide a damage description: Briefly describe what is damaged and whether the packaging was also damaged upon receipt.
4. Wait for further instructions: Our team will inform you as soon as possible about the next steps, such as a replacement or a refund.

We offer a variety of payment methods to make your shopping experience as easy and secure as possible. Here are the currently accepted payment methods:

• Credit or debit cards: We accept major credit and debit cards, including Visa and Mastercard.
• Gift cards or store credit: If you have a gift card or store credit, you can use it for your purchases.
  

Please note that the availability of payment methods may vary depending on the products you purchase. If you have any questions about payment methods or need help with your payment, please contact our customer service team.